Hi. 👋 How can we help?
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For Users
- How can I redeem my Instant Purchase?
- What is the validity of an Instant Purchase?
- What can I redeem my Instant Purchase for?
- Can I use an Instant Purchase to pay for a promotional or discounted item or service?
- Can I refund an Instant Purchase?
- I have questions regarding my Instant Purchase. Who can I ask?
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For Vendors
- What kind of information will I see in Performance section on Delegate Pro?
- How can I make my vendor profile appear at the top of search results?
- How do I get my work showcased on Delegate’s homepage?
- How should I optimise my profile on Delegate to get more customers?
- What are the available promotion tools?
- How do I get more customers on Delegate?
- What are the payment methods supported by Delegate?
- What is your payment gateway service provider?
- How will users pay for services they hire on Delegate?
- What are the hidden fees/ charges that you have?
- Is there any transaction fee?
- How long does it take for vendors to receive user payments after a transaction on Delegate PAY?
- What is a credit?
- How does the credit system work?
- If the same user keeps viewing my contact information/ messaging me, will my credits get deducted?
- How long does my credits last?
- Should I have both 10 monthly credits and earned credits, which will be deducted first?
- Can my credits be brought over to the next month?
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Events
- How do I register for the upcoming Delegate Virtual Wedding Festival (Indonesia) 2021?
- How do I pre-book consultation slots with vendors before the event?
- Can I enquire with a vendor without an appointment?
- I would like to hire a vendor. How do I transact with the vendor during the Delegate Virtual Wedding Festival?
- Why should I pay through Delegate PAY?
- How do I earn cashback?
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Delegate PLAY
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Policies