Hi. đź‘‹ How can we help?
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For Users
- Can I use my Gift Card to pay for a promotional or discounted item or service?
- How can I redeem the products I purchased via the Store?
- What is the validity of an Instant Purchase?
- Can I refund the products I have purchased from the Store?
- I have questions regarding my Instant Purchase. Who can I ask?
- I can’t find my order confirmation number for a purchase I made. What should I do?
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For Vendors
- What is an Instant Purchase?
- How can I have my packages to appear at the top?
- If my package is available for delivery and/or self-collection, how should I specify this in my listing?
- How will I know when a user buys an Instant Purchase?
- How will Instant Purchases be redeemed?
- How will I receive my payment when a user buys an Instant Purchase?
- What are the hidden fees/ charges that you have?
- What are the service fees for successful transactions on Delegate?
- What are the benefits of transacting on Delegate?
- What are the payment methods supported by Delegate?
- What is your payment gateway service provider?
- How will users pay for services they hire on Delegate?
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Events
- How do I register for the Virtual Wedding Festival (Malaysia edition)?
- How do I pre-book consultation slots with vendors before the event?
- Can I enquire with a vendor without an appointment?
- How do I enter the Lucky Draws?
- How do I register to be a participating vendor at the Virtual Wedding Festival (Malaysia edition)?
- What benefits do I get as a participating vendor on board the Virtual Wedding Festival (Malaysia edition)?
- How do I register for the Delegate Virtual Wedding Festival?
- How do I pre-book consultation slots with vendors before the event?
- Can I enquire with a vendor without an appointment?
- I would like to hire a vendor. How do I transact with the vendor during the Delegate Virtual Wedding Festival?
- Why should I pay through Delegate PAY?
- How do I earn cashback?
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Delegate PLAY
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Policies