There are three general categories of information we collect.
2.1 Information you give us:
2.1.1 Information that is necessary for the use of the Delegate Platform.
We ask for and collect the following personal information about you when you use the Delegate Platform. This information is necessary for the adequate performance of the contract between you and us and to allow us to comply with our legal obligations. Without it, we may not be able to provide you with all the requested services.
- Account Information: When you sign up for a Delegate account, we require certain information such as your first name, last name, email address, and date of birth.
- Profile and other ifnormation. To use certain features of the Delegate Platform, we may ask you to provide additional information, which may include your address, phone number, and a profile picture.
- Communications with Delegate and other Users of the Platform when you communicate with Delegate or use the Delegate Platform to communicate with other Members, we collect information about your communication and any information you choose to provide.
2.1.2 Information you choose to give us.
You may choose to provide us with additional personal information in order to obtain a better user experience when using Delegate. This additional information will be processed based on our legitimate interest or when applicable, your consent.
- Additional Profile Information: You may choose to provide additional information as part of your Delegate profile.
- Other Information: You may otherwise choose to provide us information when you fill in a form, update or add information to your Delegate Account, respond to surveys, post to community forums, participate in promotions, communicate with our customer care team, share your experience with us, or use other features of the Delegate Platform.
2.1.3 Information that is necessary for the use of the Payment Services.
The Delegate Platform needs to collect the following information necessary for the adequate performance of the contract with you and to comply with applicable law such as anti-money laundering regulations. Without it, you will not be able to use Payment Services:
- Payment Information: When you use the Payment Services, the Delegate Platform requires certain financial information (like your bank account or credit card information) in order to process payments and comply with applicable law.
- Identity Verification and Other Information: If you are a Vendor, the Delegate Platform may require identity verification information or other authentication information, your date of birth, your address, email address, phone number and other information in order to verify your identity, provide the Payment Services to you, and to comply with applicable law.
2.1.4 Information We Automatically Collect from Your Use of the Delegate Platform and Payment Services.
When you use the Delegate Platform and the Payment Services, we automatically collect personal information about the services you use and how you use them. This information is necessary for the adequate performance of the contract between you and us, to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the functionalities of the Delegate Platform and Payment Services.
- Geo-location Information: When you use certain features of the Delegate Platform, we may collect information about your precise or approximate location as determined through data such as your IP address or mobile device’s GPS to offer you an improved user experience. Most mobile devices allow you to control or disable the use of location services for applications in the device’s settings menu. Delegate may also collect this information even when you are not using the app if this connection is enabled through your settings or device permissions.
- Usage Information: We collect information about your interactions with the Delegate Platform such as the pages or content you view, your searches for Listings, bookings you have made, and other actions on the Delegate Paltform.
- Log Data and Device Information: We automatically collect log data and device information when you access and use the Delegate Platform, even if you have not created an Delegate account or logged in. That information includes, among other things: details about how you’ve used the Delegate Platform (including if you clicked on links to third party applications), IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, and the pages you’ve viewed or engaged with before or after using the Delegate Platform. Cookies and Similar Technologies. We use cookies and other similar technologies when you use our platform, use our mobile app, or engage with our online ads or email communications. We may collect certain information by automated means using technologies such as cookies, web beacons, pixels, browser analysis tools, server logs, and mobile identifiers. In many cases the information we collect using cookies and other tools is only used in a non-identifiable without reference to personal information. For example, we may use information we collect to better understand website traffic patterns and to optimize our website experience. In some cases we associate the information we collect using cookies and other technology with your personal information. Our business partners may also use these tracking technologies on the Delegate Platform or engage others to track your behavior on our behalf. Pixels and SDKs. Third parties, including Facebook, may use cookies, web beacons, and other storage technologies to collect or receive information from our websites and elsewhere on the internet and use that information to provide measurement services and target ads. For apps, that third parties, including Facebook, may collect or receive information from your app and other apps and use that information to provide measurement services and targeted ads.
2.1.5 Information We Collect from Third Parties.
Delegate may collect information, including personal information, that others provide about you when they use the Delegate Platform, or obtain information from other sources and combine that with information we collect through the Delegate Platform and the Payment Services. We do not control, supervise or respond for how the third parties providing your information process your Personal Information, and any information request regarding the disclosure of your personal information to us should be directed to such third parties.
- Third Party Services: If you link, connect, or login to your Delegate Account with a third party service (e.g. Google, Facebook, WeChat), the third party service may send us information such as your registration, friends list, and profile information from that service. This information varies and is controlled by that service or as authorized by you via your privacy settings at that service.
- Other Sources: To the extent permitted by applicable law, we may receive additional information about you, such as demographic data or information to help detect fraud and safety issues, from third party service providers and/or partners, and combine it with information we have about you. For example, we may receive background check results (with your consent where required) or fraud warnings from service providers like identity verification services for our fraud prevention and risk assessment efforts. We may receive information about you and your activities on and off the Delegate Platform through partnerships, or about your experiences and interactions from our partner ad networks.
