For Users

Getting Started

• I haven't received my verification email. What do I do?
• How do I create an account on Delegate?
• What differentiates Delegate from other events websites?
• What is Delegate?

Account Setting

• How do I subscribe to and unsubscribe from Delegate emails?
• How do I delete or deactivate my account?
• I forgot my password. What should I do?
• How do I change my password?
• How do I change my email login address?
• How do I login?

Plan Your Event

• How do I share a vendor’s profile?
• How do I see my shortlisted vendors?

Instant Purchases

• How can I redeem my Instant Purchase?
• What is the validity of an Instant Purchase?
• What can I redeem my Instant Purchase for?
• Can I use an Instant Purchase to pay for a promotional or discounted item or service?
• Can I refund an Instant Purchase?
• I have questions regarding my Instant Purchase. Who can I ask?

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Booking A Vendor

• I made a mistake with my order. Can I change my order details?
• How do I book a vendor on Delegate?
• Can I book a vendor through Delegate?
• What information should I provide in my enquiry to the vendor?
• Will my event details be shared with vendors?
• How do I view a vendor’s price list?

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Inspiration Board

• How do i delete images from my inspiration board?
• How do I view my inspiration board?
• How do i pin images to my inspiration board?
• How do I create an inspiration board?
• How do I filter inspirations?
• How do I share my Inspiration Board?

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Payment

• How secure is my credit card information?
• My promo code does not work, what should I do?
• How do I confirm my payment when booking on Delegate?
• What are the available payment method supported by Delegate?
• Can I pay a vendor through Delegate?

Review Vendors

• What is Delegate review policy?
• How do I write a review for vendors?
• How do I delete a review I have written?
• Why does my review not appear instantly on the vendor profile?
• Why was my review removed?

Reporting

• How can I report a dispute with my transaction?
• How do I contact the Support Team?
• How do I report a vendor?